Frequently Asked Questions

Great question! Here's why you might want to skip TradingDocs.AI:

• You enjoy spending 3-4 hours daily manually checking documents (some call it "job security")
• You have a photographic memory and never miss discrepancies
• Your company loves paying demurrage fees and considers them "relationship building expenses"
• You're secretly in love with Excel and can't imagine life without 47 tabs open
• You think "digital transformation" is just a buzzword (spoiler: it's not)

The honest answer: No, but it will replace the person who refuses to use AI.

Think of TradingDocs.AI as your super-smart intern who:

• Never calls in sick
• Doesn't need coffee breaks
• Actually reads EVERY line of EVERY document
• Doesn't gossip at the water cooler

You'll still be the boss making decisions. AI just does the boring stuff 95% faster, so you can focus on actual strategy instead of playing "spot the difference" with invoices.

You got us! Here's our evil master plan:

1. We automated everything (including our coffee machine)
2. We don't have a fancy office with ping pong tables
3. Our CEO doesn't own a yacht (yet)
4. We believe in volume over margin (shocking, we know)

The real "catch": We want to dominate the market by being so affordable that NOT using us would be financially irresponsible. Once everyone's hooked on actually having free time, we'll... keep the prices the same because we're not jerks.

It will. There, we said it. No AI is 100% perfect (anyone who claims otherwise is selling snake oil).

But here's the thing:

• Our 95% accuracy means 5% might need a second look
• That's still better than human accuracy (especially after lunch)
• False positives take 30 seconds to review and dismiss
• Missing a real discrepancy costs thousands in delays and fees

Would you rather check 5% of flagged items or 100% of everything? Math is hard, but this one's easy.

Let's be adults about this:

1. AI is a tool, not a replacement for human judgment
2. You're still responsible for final decisions (sorry, can't blame the robot)
3. Our system shows confidence scores - low confidence = human review needed
4. We provide audit trails for everything (CYA documentation included)

But consider this: How much are human errors currently costing you? At least AI makes consistent mistakes you can fix systematically, unlike Bob from accounting who's creative with his errors.

Your paranoia is justified! Here's what we actually do:

• Military-grade encryption (the kind governments use)
• We don't train on your data (we're not Facebook)
• Each customer has isolated processing (no data mingling)
• All the boring compliance certifications that actually matter
• You can delete everything with one click (GDPR is our friend)

We make money from subscriptions, not from selling your data. Novel concept in 2024, we know.

Let's do some brutal math:

• New hire salary: $50,000+/year (if you're lucky)
• Training time: 3-6 months (while making mistakes)
• Sick days, vacation, lunch breaks: Priceless
• TradingDocs.AI: Less than one month of that salary

Plus, TradingDocs.AI:

• Works 24/7/365 (no overtime pay)
• Never asks for a raise
• Doesn't need health insurance
• Won't quit right after you train it

Honestly? If you're currently paying demurrage fees, probably next week.

Here's the typical timeline:

• Day 1-7: Setup and integration (yes, it's that fast)
• Week 2: Your team stops working overtime
• Week 3: You catch your first expensive discrepancy
• Week 4: You wonder how you lived without it
• Month 2: Your CFO sends you a thank-you note

You're not that special. (Said with love!)

We've seen it all:

• Hand-written bills of lading from 1987? ✓
• Invoices in 17 different languages? ✓
• That weird format your biggest supplier insists on using? Probably ✓

But if you truly have something unique:

1. Our AI learns from patterns, not just templates
2. Custom rules engine lets you define your own validation
3. Our support team loves puzzles (they're nerds)
4. Worst case: We'll make it work or refund you

Oh, you want our secret sauce recipe? Nice try, competitor!

What we can tell you:

• It's NOT just find-and-replace or basic OCR
• Multiple AI models working together (like a paranoid committee)
• Understands context, not just keywords
• Learns from patterns across millions of documents
• Some proprietary magic we can't talk about (NDAs and stuff)

Think of it as having Sherlock Holmes, a forensic accountant, and a really obsessive librarian all checking your documents simultaneously.

99.9% uptime (The 0.1% is when someone spills coffee on important equipment)

Our disaster readiness:

• Multiple data centers (if one fails, others take over)
• Automatic failover (faster than you can refresh the page)
• Enterprise-grade infrastructure (the expensive kind)
• 24/7 monitoring (someone's always watching)
• Status page that actually works (revolutionary concept)

We use the same infrastructure that powers half the internet. If we go down, you'll have bigger problems than document processing.

We offer something better: A 30-day money-back guarantee.

Why no free trial?

• Free trials attract tire-kickers who waste our support team's time
• You need to commit to actually test it properly
• Real implementation takes more than a 7-day trial
• We'd rather you pay and get full support from day one

But here's the deal: Use it for 30 days. If it doesn't transform your operations, we'll refund every penny. No questions asked. (Okay, maybe one question: "What can we improve?")

Absolutely! We're not a gym membership.

Here's how easy it is:

• Monthly plans: Cancel anytime, no questions asked
• Annual plans: Pro-rated refund for unused months
• No hidden fees, no cancellation penalties
• One click in your dashboard - no need to call anyone
• We'll even help you export your data before you go

We won't shut you down mid-shipment like some evil villain.

Here's what actually happens:

• You get warnings at 80% and 90% usage
• Go over? We'll process them and bill the overage
• Consistent overages? We'll suggest upgrading (because math)
• Seasonal spike? We get it. Pay as you go.

We're in the business of helping you process documents, not playing "gotcha" with limits.

Nope! And here's why that's actually good for you:

We believe in keeping things simple:

• Pay monthly, cancel anytime - no strings attached
• Same fair price for everyone (no FOMO about missing a discount)
• Your needs might change - why lock in for a year?
• No awkward refund conversations or calculations

Think about it: We're so confident you'll love TradingDocs.AI that we don't need to trap you with annual contracts. Plus, our monthly price is already what other companies charge after their "huge annual discount."

Because "Enterprise" means different things to different companies.

Here's why we need to talk first:

• Some need 50,000 documents/month, others need 500,000
• Custom integrations with your existing systems
• Dedicated support teams and SLAs
• Special security requirements or compliance needs
• Volume discounts that would make our CFO cry

We could slap a "$5,000/month" price tag on it, but that might be way too much for some and way too little for others. Better to have a quick chat and build something that actually fits.

Our support team has heard it all:

• "The AI isn't working" (They hadn't logged in)
• "It's broken" (Caps lock was on)
• "Can you process this?" (Sends a photo of a photo of a fax)
• "Your system deleted my files" (They were in the trash folder)

We promise:

• No judgment (okay, maybe a little internal giggling)
• Patient explanations in plain English
• Screen sharing to fix things together
• Documentation with lots of pictures

Yes, real humans! (We checked, they passed the CAPTCHA)

Response times:

• Chat: Usually under 2 minutes
• Email: Within 4 hours (usually faster)
• Urgent issues: We'll call YOU
• Whatsapp: Yes, we're that accessible

No chatbots pretending to be human. No "your call is important to us" while you listen to horrible music. Just actual people who know the product and want to help.

We could trash talk, but let's be classy:

What makes us different:

• We actually specialize in trade documents (not "all documents")
• Our AI understands trade compliance, not just text extraction
• Pricing that doesn't require a corporate budget
• Implementation in days, not months
• We answer the phone (revolutionary, we know)

Look, others might have fancier offices or bigger marketing budgets. We put that money into making the product better and keeping prices low. Crazy strategy, right?

Change is hard. We get it. But consider:

• Still using Excel? That's not a solution, that's stockholm syndrome
• Paying enterprise prices? We're probably 70% cheaper
• Taking weeks to process documents? We do it in minutes
• System requires IT degree to operate? Ours doesn't

We'll even help you migrate:

• Free data migration assistance
• Parallel running until you're comfortable
• Training for your entire team
• 30-day guarantee if it doesn't work out

We're not going anywhere (except maybe to the moon 🚀)

Why we'll survive:

• Profitable from day one (novel concept in tech)
• Growing 300% year-over-year
• Customers actually pay us (and like us!)
• Low burn rate (no ping pong tables, remember?)

Coming soon:

• Mobile app (check documents from the beach)
• More integrations (ERP, TMS, your coffee machine)
• Predictive analytics (spot problems before they happen)
• AI that makes coffee (okay, maybe not)

Not on our watch!

Our AI rebellion prevention plan:

• We keep it focused on documents (no existential crisis)
• Regular "happiness" checks (it likes patterns)
• No access to social media (that way lies madness)
• Plenty of interesting discrepancies to find (AI enrichment)

If our AI ever becomes sentient, it'll probably just ask for more interesting fonts to analyze. We've trained it to be a document nerd, not a world conqueror.