Privacy Policy

Introduction

At TradingDocs.AI, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

Please read this Privacy Policy carefully. By accessing or using TradingDocs.AI, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

The Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or subscribe to our services
• Upload documents for processing
• Fill out forms on our website
• Contact our customer support
• Subscribe to our newsletters
• Participate in surveys or promotions

This information may include:

• Contact information (name, email address, phone number)
• Billing information (credit card details, billing address)
• Account credentials (username, password)
• Company information (company name, position, business address)
• Document content that you upload for processing
• Communications and correspondence with us

Information We Collect Automatically

When you use our website or services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location information (based on IP address)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send transactional messages, including confirmations, invoices, technical notices, updates, and support messages
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize our services and provide recommendations
• Communicate with you about products, services, offers, promotions, and events
• Respond to your comments, questions, and customer service requests

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Document Privacy

We understand that the trade documents you upload contain sensitive business information. We handle these documents with the utmost care:

• Your documents are processed in secure, isolated environments
• Access to document data is strictly controlled and monitored
• Documents are only retained for the period necessary to provide our services
• We do not sell or share your document data with third parties for marketing purposes

Sharing Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud hosting providers, payment processors, and customer service providers.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, updating, or deleting your personal information
• Objecting to our processing of your data
• Requesting that we restrict the processing of your data
• Requesting portability of your data
• Withdrawing your consent at any time

To exercise these rights, please contact us at privacy@tradingdocs.ai.

Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. You can manage your cookie preferences through your browser settings.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

Last Updated: April 1, 2025